Terms of Service

1. Who these terms apply to

These Terms of Service ("Terms") are a binding agreement between you ("User", "you") andKaasho Pvt Ltd ("KanunSetu", "we", "our"), the operator of the website and related services at kanunsetu.com. By creating an account or otherwise using the platform, you accept these Terms in full. If you do not accept them, please do not use the platform.

2. What KanunSetu does (and does not do)

KanunSetu is an online marketplace that introduces users toindependent advocates who are enrolled with their respective State Bar Councils under the Advocates Act, 1961. We provide the technology (search, scheduling, secure chat / audio / video, payment processing, document storage, payout management) that powers each consultation.

We are not a law firm. We do not:

• provide legal advice ourselves;
• represent you in any forum or court;
• guarantee the outcome of any consultation, case, or matter;
• endorse or vouch for the legal opinions given by individual advocates listed on the platform.

The advocate-client relationship is between you and the advocate you book. Any legal advice you receive is from that advocate, in their professional capacity.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the platform. By registering, you confirm that:

• The information you provide is true, accurate, and current.
• You will keep your account credentials confidential and not share them with anyone.
• You are responsible for all activity that occurs under your account.
• Advocates additionally confirm that they are validly enrolled with a State Bar Council and have not been suspended or struck off.

4. Account registration and authentication

You may register using email + password (with phone OTP verification), mobile OTP, or Google sign-in. Phone-number changes always require an OTP sent to the new number; email changes require an OTP sent to the new address.

We may suspend or terminate any account for violation of these Terms, suspected fraudulent activity, or non-payment. Suspended accounts cannot log in via any method until the issue is resolved.

5. Bookings and consultations

• You may book a consultation by selecting an advocate, choosing an available slot, and paying the displayed amount.
• A slot is held for you for 15 minutes after selection while you complete checkout. After this window, the slot returns to availability.
• Slots remain bookable until 30 minutes after the scheduled start time, to accommodate last-minute bookings.
• The consultation will take place over chat, audio, or video as selected — using the secure tools provided on the platform. We do not guarantee uninterrupted or error-free service; both parties accept the limitations of internet-based communication.
• Both you and the advocate are expected to join punctually. A confirmed booking whose scheduled time has passed without being marked complete is labelled Missed.

6. Fees, taxes, and payments

• The consultation fee is set by each advocate and shown on their profile and at checkout.
• KanunSetu adds a fixed platform booking fee per session (currently ₹50), shown separately at checkout. This fee is non-refundable.
• All applicable indirect taxes (GST) will be added where required by law.
• Payments are processed by Razorpay. By paying, you authorise Razorpay to charge your selected payment instrument.
• KanunSetu retains a commission of 15% from the advocate's consultation fee. The balance is paid out to the advocate after the consultation completes and the payout is reviewed.

7. Cancellations and refunds

• You may cancel a booking from your "My Bookings" page.
• Cancellations made 6 or more hours before the scheduled slot trigger an automatic refund of the consultation fee (the platform booking fee is non-refundable).
• Cancellations made within 6 hours of the slot are not eligible for an automatic refund. Discretionary refunds may be considered for genuine emergencies — write to support@kanunsetu.com with the booking ID.
• Refunds are initiated automatically through Razorpay and typically credited to the original payment method within 5-7 business days.
• If neither party joins the consultation and it is marked Missed, refund eligibility is determined case by case based on platform logs.

8. Advocate verification

Verified

9. Reviews

You may submit a 1-5 star rating and a written review after a consultation completes. Reviews must be honest, factual, and based on your own experience. We may remove reviews that contain personal attacks, defamatory content, confidential information disclosed by the advocate, or material that violates Indian law. We do not pay for or otherwise solicit positive reviews.

10. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any Indian law (including the IT Act 2000, IPC/BNS, and any applicable state law).
• Impersonate another person, misrepresent your affiliation, or use a false identity.
• Upload malware, viruses, or any content designed to harm the platform or other users.
• Scrape, crawl, or otherwise extract data from the platform other than via legitimate user actions.
• Reverse-engineer, decompile, or attempt to derive the source code of any KanunSetu component.
• Share consultation chats, recordings, documents, or advocate information publicly without consent.
• Use the platform to send unsolicited marketing communications.

Violations may result in immediate account suspension, removal of content, and where appropriate, referral to law-enforcement authorities.

11. Intellectual property

The platform, including its name, logo, design, code, content, and trademarks, is owned by Kaasho Pvt Ltd. Original written content (such as blog posts and FAQs published by us) is licensed for personal, non-commercial reading only. You may not copy, reproduce, or redistribute it without written permission.

You retain ownership of content you upload (e.g., documents shared in a consultation). By uploading, you grant us a limited licence to store and process that content solely for the purpose of providing the service to you.

12. Confidentiality and privacy

Your use of the platform is subject to our/privacy-policyPrivacy Policy, which forms part of these Terms. Communication between you and your advocate is intended to be confidential; the advocate is bound by the rules of professional conduct of their State Bar Council, including duties of confidentiality.

13. Disclaimers

The platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by Indian law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We are not responsible for the accuracy or correctness of any legal advice given by an advocate during a consultation. You should evaluate any advice in the context of your own circumstances and seek a second opinion if you have doubts.

14. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of your use of the platform shall not exceed the total amounts you paid to KanunSetu (excluding the platform booking fee) in the three months preceding the event giving rise to the claim.

We will not be liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, or data — whether based in contract, tort, or any other legal theory — even if we have been advised of the possibility of such damages.

15. Indemnification

You agree to defend, indemnify, and hold harmless KanunSetu, its officers, directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) any content you submit or share through the platform.

16. Termination

You may stop using the platform and request account deletion at any time (see the Privacy Policy for retention details). We may suspend or terminate your account if you breach these Terms or if your use creates risk for the platform or other users. Sections of these Terms that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnification, governing law) will continue to apply.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email or in-app notice at least 14 days before they take effect. Continued use of the platform after the change date constitutes acceptance of the updated Terms.

18. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India. Subject to mandatory consumer-protection provisions, the courts atNew Delhi shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the platform.

Before initiating formal legal proceedings, you agree to first contact us at support@kanunsetu.com to attempt good-faith resolution.

19. Grievance Officer

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can reach our Grievance Officer atamailto:support@kanunsetu.comsupport@kanunsetu.com. We aim to acknowledge complaints within 24 hours and resolve them within 15 days.

20. Entire agreement

These Terms, together with the Privacy Policy and any other notices we publish, constitute the entire agreement between you and KanunSetu regarding the platform, superseding any prior agreements. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force.

Questions? Write to support@kanunsetu.com.